Balancing Act: Unveiling the Three-Legged Stool of Technology Consulting

By Eric Dosmann, Technical Sales Manager

In the realm of technology consulting, there exists a foundational concept often referred to as the Three-Legged Stool: People, Process, and Technology. Picture this analogy as a sturdy piece of furniture where each leg plays a crucial role in maintaining balance. People represent the human element, encompassing the skills, knowledge, and collaboration within an organization. Process denotes the structured workflows and methodologies guiding operations, while Technology embodies the tools, systems, and infrastructure driving innovation and efficiency. The harmony and balance among these three components are essential for businesses seeking sustainable growth and success in the continuously evolving digital landscape.


Introducing the concept of the Citizen Developer adds a dynamic dimension to this analogy. A Citizen Developer refers to a non-technical employee empowered with low-code or no-code platforms to create applications or automate processes within their organization. This empowerment not only enhances agility, innovation, and efficiency but also bridges the gap between business needs and technological solutions. In the context of the Three-Legged Stool, the Citizen Developer emerges as the embodiment of the “People” component, underscoring the essential role of human capital in driving technological advancements and business outcomes. However, it’s crucial to note that viewing LCNC as a “silver bullet” can cause an imbalance in the three-legged stool. Organizations still need to carefully evaluate the technology and process components. Questions such as “Is LCNC the right solution?” and “Are we following process best practices (SDLC, OCM, etc.)?” need to be addressed. Ultimately, while a citizen developer can lead to a tighter relationship between People, Process and Technology, there still needs to be balance to be successful.


From the perspective of “Process,” streamlined workflows and optimized methodologies serve as the backbone of the Three-Legged Stool. Efficient processes ensure that resources are utilized effectively, enabling seamless integration with technology and empowering individuals to drive value creation. On the other hand, from the standpoint of “Technology,” innovative solutions and robust infrastructure provide the tools necessary to execute and enhance existing processes. Technology complements and amplifies the efforts of people and processes, elevating the overall efficacy of the organization.


The “Technology” component incorporates innovative solutions and infrastructure that serve as the cornerstone of the Three-Legged Stool, acting as an essential enabler for organizational success. Technology not only provides the tools necessary to execute and enhance existing processes but also directs seamless integration between people and processes. By harnessing the power of technology, businesses can unlock new opportunities, drive efficiency, and stay ahead in the competitive landscape. As an essential component of our three-legged stool, technology complements and amplifies the efforts of people and processes, elevating the overall efficacy of the organization.

The Balance

As the Three-Legged Stool supports the weight of the business, it upholds a multitude of critical aspects, including modernization, strategic alignment, and organizational resilience. By fostering a balance among people, processes, and technology, businesses can adapt to market dynamics, seize opportunities for growth, and navigate challenges with confidence. At eimagine, our consulting services and tech applications are tailored to empower organizations in building and sustaining this resilient framework. Let us embark on this journey together, leveraging the power of technology to propel your business towards success.

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