SearchBy Shawn Hochstetler, VP of Business Solutions
A critical first step in projects is first understanding the degree of impact the project has within the organization. For example, when our clients are transitioning from a paper process to a digital platform, success is often measured by the ease of use and adoptability of the new digital solution within the organization.
Therefore, when it comes to the Quality Assurance (QA) process of testing our clients’ digital tools, we’re not just clicking around a computer screen and checking off boxes; our foundational goal is to make sure our client’s project stakeholders can adapt quickly within our rapidly evolving technology landscape.
For example, we recently engaged with a client to transition their 100% paper application process requiring manual input and management to a new digital platform leveraging Salesforce. Key items we knew we needed to improve as part of the project included the amount of time to process an application and removing the siloed nature of the application processing.
By understanding what was important to our client (application processing time, transparency of work and ease of use), our QA team was able to ensure the solution developed not only met the technical requirements, but just as important, met the business needs. For example, instead of reporting being an afterthought in the project, our team ensured the day-to-day process worked within Salesforce in part because the team knew processing time was a key metric. Thus, regardless of priority within the day-to-day project happenings, our team knew a key success criterion was also making sure a report was readily available to share and promote real-time processing information to key stakeholders. Our team knew transitioning the application process to a digital format was critical, but without a correctly setup online report, the project wouldn’t have met the key success goals previously established upon project initiation.
So what’s a key instrument eimagine leverages within all projects?
Intentionality.
No matter their project role, all eimagine project team members focus intentionally on understanding our client’s business from the inside out. This allows our team to ensure that the digital solution being implemented specifically meets your project goals. Our Quality Assurance team at eimagine does this by leveraging the intimate knowledge they acquire of our client’s business and then crafting test cases that meet both the system’s technical requirements and the business requirements. By ensuring they fundamentally understand our client’s business, they’re able to accurately represent the users that will reap the benefits of the new digitized project solution. Having intimate business knowledge prevents our team from accidentally creating test cases that pass a technical test with flying colors – yet fall way short of – or maybe even prevent – a key business goal from being accomplished.
For more information on how our Quality Assurance services can help your organization meet its next digital transformation project goals, please contact VP of Business Solutions Shawn Hochstetler.
