Dynamics 365 & Power Platform

Modernize Legacy Systems with Secure, Scalable Microsoft Business Applications

eimagine helps organizations determine where Microsoft Dynamics 365 and Microsoft Power Platform fit, then designs and delivers solutions that improve operations, reduce manual work and support long-term scalability.

We approach these platforms as strategic business enablers, not just implementation tools, partnering with clients to simplify complex processes, modernize legacy systems and accelerate measurable value.

What We Help You Achieve

Replace legacy systems with secure, cloud-based Microsoft business applications
Automate manual workflows and reduce processing bottlenecks
Improve visibility through dashboards, reporting and analytics
Enable secure portals for external users, partners and constituents
Support governance, integrations and scalable platform growth
Deliver measurable operational improvements with long-term support

Dynamics 365 & Power Platform Capabilities We Deliver

Case Management Solutions

CASE MANAGEMENT SOLUTIONS
Modernize service delivery by replacing outdated case management systems with scalable, configurable Microsoft Dynamics 365 and Power Platform solutions that improve accuracy, reduce processing time and support better outcomes.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

Licensing & Regulatory Platforms

LICENSING & REGULATORY PLATFORMS
Build reliable, transparent systems for large-scale licensing, permitting and regulated workflows, supporting compliance, auditability and operational consistency.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

Workflow Automation & Applications

WORKFLOW AUTOMATION & APPLICATIONS
Streamline complex manual processes using Power Apps, model-driven applications and Power Automate workflows, reducing bottlenecks and freeing staff for higher-value work.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

Portals & Digital Self-Service

PORTALS & DIGITAL SELF-SERVICE
Enable constituents, partners and staff to submit, track and manage information through secure, user-friendly digital experiences built with tools like Power Pages.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

Low-Code + Pro-Code Solutions

LOW-CODE + PRO-CODE SOLUTIONS
Combine the speed of platform-based delivery with custom engineering to build Microsoft business applications that fit your needs today and scale as requirements evolve.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

GOVERNANCE, REPORTING & AI-ENABLED OPERATIONS
Provide the controls, insights and AI-assisted workflows your organization needs to operate efficiently, stay compliant and continuously improve across Dynamics 365 and Power Platform.

Case Management Solutions

Licensing & Regulatory Platforms

Workflow Automation & Applications

Portals & Digital
Self-Service

Low-Code + Pro-Code Solutions

Governance, Reporting & AI-Enabled Operations

Proven Results for Government and Enterprise

eimagine has delivered full lifecycle Microsoft platform solutions for complex, regulated environments across state government and enterprise organizations. Our work focuses on modernizing legacy systems, improving operational efficiency and enabling better outcomes through scalable, user-centered platforms.

Transformed complex regulatory workflows into streamlined, digital-first systems that improve accuracy, reduce manual effort and enhance compliance.
Replaced outdated legacy applications with modern, scalable case management platforms to support efficient intake, tracking and resolution of critical processes.
Designed and implemented purpose-built solutions to support structured workflows, increasing transparency, accountability and speed of resolution.
Enabled agencies to improve coordination and decision-making through enhanced visibility, integrated data and user-friendly tools.

From Strategy to Sustainable Results

We engage across the full solution lifecycle, from initial discovery through long-term support, so your investment in Dynamics 365 and Power Platform delivers lasting operational improvement.

Strategy & Discovery

STRATEGY & DISCOVERY
Define business needs, assess current-state processes and align Microsoft platform capabilities to your goals.

Strategy &
Discovery

Architecture & Governance

Implementation & Delivery

Flexible
Development

AI-Enabled Acceleration

Support &
Evolution

Ready to Modernize a Legacy System or Improve a Complex Business Process?

Talk with eimagine about your Dynamics 365 and Power Platform roadmap.

Learn More

Better Outcomes

FSSA Care Mgmt

FSSA Care Manager Support System (CaMSS)

CLIENT:

The State of Indiana, which oversaw care outcomes under the CaMSS program.

CHALLENGE:

The agency needed to replace a 20-year-old legacy system used by nearly 1,200 Care Managers across Area Agencies on Aging (AAAs).

SOLUTION:

13-month implementation timeline
10,000 hours of development and data migration
Migration of 22 million records in just 3 days
Creation of 100+ features and workflows
Distribution of training materials to all Care Managers
Custom dashboards for real-time service tracking and secure data handling

RESULTS:

20 hours/month saved per Care Manager, translating to 288,000 cumulative hours saved annually
Faster service delivery and improved client care
Automated administrative tasks and transparent reporting
Centralized access to client data for all 1,200 Care Managers

IDOE LVIS

Indiana Department of Education (IDOE) LVIS

CLIENT:

The IDOE Licensing Verification and Information System (LVIS)

CHALLENGE:

Paper-based system causing processing delays, high costs, data errors and more.

SOLUTION:

Complete system re-architecture and data migration
New external portal via Power Pages
Integration with Azure and Power Platform
Mobile responsiveness, standardized workflows, and auditing
Self-service tools for educators and admins

RESULTS:

Processing time reduced from 6 months to an average of 3.5 days
71 % of licenses completed in under 3 days, even during peak periods
Over 50,000 applications processed in 2024
11 % increase in emergency permits processed (July 2024 vs. July 2023)
98% reduction in costs related to paper, printing, postage, and staffing
Over $1M in savings through resource optimization
Enhanced service quality, scalability, and future-readiness for AI and analytics

IDOE Special Ed

(IDOE) Office of Special Education

CLIENT:

Indiana Department of Education, Office of Special Education, Special Education Dispute Resolution

CHALLENGE:

A lengthy, complex dispute resolution process made it difficult to manage complaints, mediations, due process hearings, timelines, records, compliance requirements and stakeholder communication efficiently.

SOLUTION:

Centralized online hub built on Microsoft Dynamics 365 Customer Service
Hosted within the Office 365 Government GCC environment
Complaint investigation tools for timeline management and corrective action tracking
Self-service tools for hearing officers to manage cases, orders, records, timelines and billing
Self-service tools for mediators to accept requests, schedule sessions, store documents and issue invoices

RESULTS:

500+ disputes processed every year
50+ on-demand reports available
Complaints, mediations and hearings managed from start to finish in one system
Real-time visibility into case status, timelines, violations and linked dispute activities
Automated email alerts improved transparency and tracking
Reporting supports compliance, trend analysis, training needs and public records responses
Praised by federal auditors as a “Model System” for the Office 365 Government GCC environment during a 2024 audit

Ready to modernize a legacy system or improve a complex business process?

Talk with eimagine about your Dynamics 365 and Power Platform roadmap.

Learn More

eimagine

8925 North Meridian Street
Suite 115
Indianapolis, IN 46260

Call or text: 317-577-9958
Email: info@eimagine.com

eimagine is a full-service Indianapolis-based information technology consulting company founded in 1998. We strive to consistently exceed clients’ expectations and have a proven history of success with large-scale customers in both government and commercial industries.

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